Content quality

Components

Guidelines

How to read the dashboard

Each page gets an overall Quality (High, Medium or Low) and is reviewed against five lenses: Clarity, Ambiguity control, Structure, Terminology and Actionability. Each lens has one of three ratings:

• Strong
• Mixed
• Weak

The five lenses each ask one question:

• Clarity: Is the wording easy to understand? This is about how each sentence reads. A sentence is unclear if it is a confusing fragment, has no clear subject, or contradicts another sentence.
• Ambiguity control: Does the text have only one reasonable meaning? This is about whether different readers would act differently on the same sentence. A sentence can read smoothly and still be open to two readings. Strong means little room for that.
• Structure: Can the reader find what they need, in a sensible order? This is about how the page is organised, not how the sentences read. Guidance is hard to use if related points are far apart, or a topic comes before the idea it depends on.
• Terminology: Are key terms defined and used the same way each time? This is about the words, not the sentences. A term causes problems if it is never explained, or if the page uses two different words for the same thing.
• Actionability: Can the reader act on the guidance without making up rules? This is about whether the page tells you what to do. A page can be clear and well organised and still describe a topic without saying when to do something, or what to do.

Select a page to see every rating it has had, the reason for each, the date of the review and a link to the full review. If the page has changed since its latest review, the rating is marked Out of date and may no longer apply.

A rating is a guide to where a page can improve. It is not a gate: a page is never blocked from publishing because of its rating.

See also